Patient Satisfaction
We recently completed our first patient survey.
From 105 patients surveyed, we received 93 completed returns. The following were the average scores out of 10:
How helpful were our secretarial team in helping to answer your questions?
9.07
How would you rate our secretarial team overall?
9.14
How would you rate the Nuffield Hospital generally?
8.59
How satisfied were you with the care you received from the Nuffield Oncology Unit?
9.48
How helpful were the Nuffield Oncology Administrative Team in resolving your queries?
9.38
How helpful were the Nuffield Hospital Team/our Secretarial Team in resolving insurance queries?
9.05
How easy was it to access the Nuffield Nursing Team when needed?
9.14
How would you rate the Nuffield Hospital Nursing Team in general?
9.16
How highly were your expectations met with your first consultation at the Nuffield Hospital?
9.18
How approachable did you find your consultant?
9.77
How easy was it to access your consultant when necessary?
9.42
How happy were you with the care supervised by your consultant?
9.63
How happy were you with the out of hours service provided by Cambridge Haematology Partners and the Nuffield Hospital?
9.47
If family or friends were in need of haematology services, would you recommend Cambridge Haematology Partners?
10.00